Because We Care - STRAIGHT-FORWARD INFO!
1) Contactless Deliveries: Although we miss you, you won't get that friendly hand-shake you probably got last year from our friendly staff! Modifications have been made within the rental procedure to minimize the need for interactions with our delivery teams. Booking, signing your contract, payment, indicating the location for set-up, and even the option to tip, are all able to be completed online. Although you can be outside during delivery if you choose, we request that you stay at least 6 feet back to allow our team to complete their job.
2) Sanitation Precautions:
Froggy Hops has always cleaned and sanitized all equipment. However, in light of the situation surrounding COVID-19 (coronavirus), we want to reassure you that cleaning procedures are taken very seriously. Each bounce house is cleaned with soapy water and disinfected with diluted household bleach solutions - as recommended by the Center for Disease Control (CDC).
3) Easy Cancellations:
We encourage all customers to refrain from renting equipment if they have anyone in their household feeling ill. We offer penalty-free cancellations if any customer needs to cancel due to illness or any other reason. In light of the situation, rain-checks expiration dates have been extended to allow ample time to reschedule your next fun event.
4) A Healthy & Proactive Team: Our team is committed to keeping you as safe as possible during the delivery process! They will wear masks and protective gloves to avoid unnecessary contact. We are also advising employees to stay home if they are sick or have been in contact with persons potentially exposed.