Cancellation Policy
Nobody makes a reservation thinking they will need to cancel it, but we understand that sometimes things happen. Our cancellation policies are outlined below. Our standard policy for cancellations result in a credit to be used at a later point in time; no refunds are offered. However, some weather-related cancellations are issued a full refund if you have purchased our refundable rain policy! Click here for information on purchasing the refundable rain policy.
Should I cancel my event?
This decision is completely up to you! Froggy Hops understands that sometimes unexpected things happen! Things to consider:
• Rescheduling credits are valid until the end of the following year. (i.e. Credits from canceled events in 2026 are valid until the end of 2027.)
• Real-time availability for new dates is listed here: Availability Calendar
• MN weather is unpredictable.
• The weather often bothers adults more than the kids.
• Bounce houses can be used in a light sprinkle, but not a heavy downpour, lightning, nor high winds.
• Inflatables take 2-3 minutes to inflate and drain after a passing shower (a few towels may be needed).
• Standard cancellations, including weather-related cancellations, include a rescheduling credit, not a refund.
• Rescheduling credits are valid until the end of the following year. (i.e. Credits from canceled events in 2026 are valid until the end of 2027.)
• Real-time availability for new dates is listed here: Availability Calendar
• MN weather is unpredictable.
• The weather often bothers adults more than the kids.
• Bounce houses can be used in a light sprinkle, but not a heavy downpour, lightning, nor high winds.
• Inflatables take 2-3 minutes to inflate and drain after a passing shower (a few towels may be needed).
• Standard cancellations, including weather-related cancellations, include a rescheduling credit, not a refund.
Standard Cancellation Policy
Order Total Under $700: Once an inflatable, tent, or other rental equipment is reserved, you can postpone or re-schedule your party rental up until 10:00 AM on the last business day prior to the delivery date. Note that the delivery date is often different from the rental date. If an order is canceled with the required notice, the amount that has been paid will be credited towards the next rental. No refunds will be given. Due to scheduling, we cannot accept changes to an order after 10:00 AM on the last business day prior to the scheduled delivery. No credits will be given for cancellations or changes that occur without the required notice. Rescheduling credits are valid until the end of the following year.
Timeline Example: A typical rental on a Saturday would include two FREE overnights; delivery would be on Friday and pick up on Sunday. The deadline to cancel this event and receive a credit for a future rental would be up until 10:00 AM on Thursday. If the cancellation occurred in 2026, the rescheduling credit is valid until December 31, 2027.
Order Total Over $700: Once equipment is reserved, you can post-pone or re-schedule your rental up to 60 days prior to your rental and the amount that has been paid will be credited towards your next rental. No refunds will be given. Due to scheduling, any changes or cancellations to orders with less than 60 days notice (e.g. changing a reservation from 5 inflatables to 4 inflatables) are credited 75% of the amount canceled. 25% of the rental rate for the canceled item(s) will still apply. Due to scheduling, we cannot accept changes to an order after 10:00 AM on the last business day prior to the scheduled delivery date. Note that the delivery date is often different from the rental date. No credits will be given for cancellations or changes that occur after 10:00 AM on the last business day prior to the scheduled delivery date.
Timeline Example: A typical rental on a Saturday would include two FREE overnights; delivery would be on Friday and pick up on Sunday. The deadline to cancel this event and receive a 75% credit for a future rental would be up until 10:00 AM on Thursday. To receive a full credit, the cancellation would need to be done 60 days prior to the rental date. If the cancellation occurred in 2026, the rescheduling credit is valid until December 31, 2027.
Timeline Example: A typical rental on a Saturday would include two FREE overnights; delivery would be on Friday and pick up on Sunday. The deadline to cancel this event and receive a 75% credit for a future rental would be up until 10:00 AM on Thursday. To receive a full credit, the cancellation would need to be done 60 days prior to the rental date. If the cancellation occurred in 2026, the rescheduling credit is valid until December 31, 2027.
