Frequently Asked Questions
Froggy Hops delivers to many communities in the Minneapolis and St Paul area of Minnesota for FREE! Click the "Delivery Area" link above for a complete list of cities.
The basic-level travel fee must be charged in order to finalize your online reservation. Email SALES@FROGGYHOPS.COM to have your balance adjusted AFTER you have paid your deposit to finalize your online order. The amount owed on your account will reflect the lesser travel fee. Do not pay in full if you still need your balance reduced. Note that most metro cities do NOT charge a travel fee and this step can be skipped by most Renters.
Most everything is included! We offer FREE delivery to most Minneapolis and St Paul communities. Additionally, we will set-up your inflatable, safely secure it to the ground with stakes on grass or sandbags indoors. There are additional fees for alternate set-up surfaces or securing methods. Your rental comes with a 100 foot, 12-gauge, outdoor extension cord at no additional charge. Next our team will ensure that the bounce house is properly cleaned and they go over the operating directions with you. And finally, we will pick-up the bounce houses sometime after the end-time on your contract. (See below for actual delivery and pick-up time-frames.) No, we won't be late. No creepy delivery guys. No nasty-smelling inflatables. No nonsense.
There are two ways to reserve an inflatable bouncer. The easiest way is to reserve online. You will be requested to enter the date and times for your reservation. Froggy Hops reserves the right to deliver your bounce house rental up to 24 hour prior to your start-time. We will call you 1-2 days prior to your reservation to give you an estimated time of arrival for delivery. Someone at least 18 years old must be available at the time of delivery. Upon completion of the online bounce house rental reservation, you will receive a confirmation email with receipt. The second way to reserve an inflatable is by calling. The same process applies, but we take your order over the phone.
All dimensions are available on our website. There must be a relatively flat area with at least 2 feet clearance on all sides, including vertically. For grass set-ups, there must be 6 feet clearance from any entrance or exit to a non-grass surface (ie We will not set up your inflatable with a brick retaining wall or driveway 2 feet from the entrance - it must be 6 feet away.) There must be 6 feet clearance from any overhead lines. These clearance policies are in place to keep YOUR kids safe - that is our top priority! It is the responsibility of the Renter to provide a space for set-up. If the delivery team arrives and there is not a safe location to put the inflatable in with the specified clearance, Froggy Hops will NOT set it up. You will not be given a refund. Not sure if it will fit? Grab yourself a tape measure!
Yes. A standard 20 amp electrical circuit (same as a standard household outlet) must be provided for an inflatable bounce house rental. This must be within 100 feet of the Inflatable for standard set-up. If a further distance is required, be sure to reserve that at the time of reservation. A minimum of a 5500 watt generator can be used as an alternative.
Yes, just as long as the area is clean and swept with no rough patches, broken glass, etc. We do NOT set up Inflatable rentals on loose gravel of any kind! Froggy Hops will place tarps beneath the bounce house, secure it to the ground with sandbags, and provide mats around the entrances and exits. This extra equipment and service requires a fee of 20% of your inflatable rental cost. Water slides are set up on grass only and must adhere to all the clearance policies from non-grass surface as described above.
Yes, as long as there is space available (including vertically), then we can typically deliver indoors. We are not able to transport up or down stairs or in an elevator. There also must be a double door (without a center bar) or at least a 42 inch width for us to get the inflatable through. The customer MUST have a planned path for us to get the Inflatable to the desired location. Don't get us wrong, our delivery guys and gals are strong, creative, and AMAZING; they are just not magicians. Additionally, the Renter is responsible to remove all snow and ice from sidewalks and pathways to the door prior to our team's arrival.
Often times, yes. The Renter is responsible for obtaining permission from the property owner to install the Inflatable on the property (city or county parks and recreation department, community center manager, etc). There is a fee of $65 for all parks and other public places in which a specific window of time is required for the set-up and take-down times. Additionally, the City/County/Property-Owner may require Froggy Hops to show proof of insurance. Froggy Hops will do so for free. Sometimes the City/County/Property-Owner requires an additional insured certificate. There is a $75 fee to purchase this insurance. The fees listed above are payable to Froggy Hops. Certain cities, counties, or organizations may have additional fees (payable to them) in order for permission to be granted to have a bounce house on their property. Please contact the property owner directly to inquire about permission, their specific fees, and insurance requirements, prior to reserving your inflatable with Froggy Hops.
No! During delivery, Froggy Hops personnel will check with you before installing the Inflatable Jumper and even twist and turn it to your liking. The customer is NOT ALLOWED to move it at any point.
When you make your reservation online, you will be requested to enter the date and times for your reservation. Even if your party is only for 2 hours, we encourage you to reserve it for longer if your kiddos will use it! There is not an hour limit with the daily rental rate - you can reserve any bounce house or inflatable for as long as you need on a single calendar day. Note that your reservation times are NOT necessarily your delivery and/or pick-up times (see question below).
Froggy Hops reserves the right to deliver the bounce house rental up to 24 hour prior to the start-time of your reservation. We will call you 1-2 days prior to your reservation to give you an estimated time of arrival for delivery. Someone at least 18 years old must be available at the time of delivery. The delivery team will call when they are nearing your location. Often times we are able to accommodate requests when given at least a 7-day notice.
For all residential reservations, the pick-up of your bounce house rental will occur sometime after the end-time on your reservation contract or it may occur the next day. Note that this pick-up time will NOT be communicated to you and the delivery team will not be able to tell you a time. A residential Renter does not need to be present for the pick-up. However, all equipment (including extension cords, blowers, etc), must be left obtainable. If you are not going to be home, please remember to leave all equipment outside, gates unlocked, dogs contained, and sprinklers off. For all indoor reservations (schools, churches, etc), a pick-up time-window WILL be communicated to you. We do our best to pick-up as close to your end-time as possible, but please remember that we do not guarantee an exact arrival time.
There are a limited number of overnight reservations available on each day. There is no additional charge for keeping an Inflatable Bounce House overnight - just reserve it online until 5am the next morning. (Note: If you reserve any bounce house past 9am the next day, the system will charge you for a second day. The daily rental rate is for a single calendar day.) Please note that we require you to turn off any underground sprinklers. This is especially important for overnight bounce house rentals.
A minimum of a 50% deposit on a VISA, MasterCard, or Discover is required for Inflatable Bounce House rentals. Your reservation is not complete until your deposit is paid. The balance is charged on the same card on the last business day prior to the day of the reservation (unless you call sooner to pay on an alternate card). Cash is not accepted. Froggy Hops does not accept checks; however, alternate payment methods can be arranged for schools, churches, and non-profit organizations.
Yes, as required by the county in which the rental takes place. If your organization is tax exempt, please download and complete the Certificate of Exemption (ST3) form. This form can be scanned and emailed to Froggy Hops at email@example.com or snail-mailed to Froggy Hops at PO Box 63 Andover, MN 55304. It is due no later than 3 days prior to your event for processing and no refunds will be given for late submissions. Invalid or incomplete ST3 forms cannot be accepted. Questions on how to fill out this form correctly? Contact either your own personal accountant or the MN Department of Revenue at 651-296-6181. Froggy Hops does not dispense tax advice; besides, who really wants tax advice from their bounce house guy??
Once an inflatable is reserved, you can post-pone or re-schedule your bounce house rental up to 24 hours prior to your rental and the amount that has been paid will be credited towards your next rental. No refunds will be given. Due to scheduling, we cannot accept changes to an order within 24 hours of your scheduled delivery. No credits will be given for cancellations or changes with less than 24 hours' notice.
We would love to be able to order up a blue-sky day, but sometimes The Big Guy upstairs has different plans that we just don't understand. So, here's the straight-up info you need to know: Inflatables cannot be used in the rain and/or lightning. They must be turned off. However, once the rain and lightning stop, it is easy to turn them back on and resume activity (it takes 3-4 minutes for an inflatable to blow back up). Although Froggy Hops will deliver rain or shine, Froggy Hops still reserves the right not to perform outdoor engagements when, in Froggy Hops' judgment, weather conditions would be detrimental to the equipment and/or safety concerns for the Renter. This includes, but is not limited to, wind, rain, snow, temperature, or mud.
Absolutely! Check out the Packages Page for some popular combinations of inflatables. Don't see the right combination that you're looking for? Call or email for your quote.
Froggy Hops is proud to support local charities; serving our community is part of our mission! Please feel free to contact us via email at firstname.lastname@example.org to inquire about donations of gift cards to silent auctions or discounts on rentals for a charitable event. Are you hosting a charitable event and you think a bounce house would be a perfect thing during the event itself? Please check out the Community Support page under the About tab for a donation application. No donations are considered without a completed application.
YES! But, as with any product, like a swimming pool or trampoline, it is imperative that a responsible adult supervises the activity and enforces the safety rules with the children at all times. These safety rules will be provided for the Renter at the time of reservation via email (they are located on the back side of the rental contract).
No. All Froggy Hops' Inflatables are lead-free.
Absolutely. Froggy Hops takes great pride in only delivering the best!
Depending on the specific Bouncer, it may hold up to 400 or 600 pounds and NO MORE than 8 people at once. The Renter is responsible for enforcing this rule to keep children safe and the Inflatable intact. Overloading an Inflatable will cause a seam to tear and requires extensive repairs. The Renter will be fined for such abuse.
Yes. Froggy Hops is a fully insured company.
No. You will be fined.
We ask that you keep all food and beverages away from the Inflatable Jumper! Kids are very well-intentioned, but even a small amount of food or beverage on the outside of an Inflatable is a BIG mess for us! If a spill or damage does occur beyond normal wear and tear, the Renter is responsible/ liable for this and will be fined. This includes, but is not limited to, tears due to excessive amount of weight or people inside, tears due to climbing on netting, tears due to pets or tape, messes due to food, beverage, underground sprinklers, vomit, urine, animals, tape, silly string, face-paint, tissue paper, pinatas, and/or glitter.
We are always accepting applications to join our team! For a complete description of positions and application, please click the Join Our Team tab at the top of your page. . We would LOVE to hear from you! (Froggy Hops screens all applicants though references, personal background checks, and an MVR before being considered for employment.)
It is Froggy Hops mission to serve its community by providing fun and lasting MEMORIES for children and families through play!